"Dance with the waves, move with the sea. Let the rhythm of the water set your soul free."

Christy Ann Martine

 

 

 

Help

Solve a problem / FAQ

If your issue is not addressed below, please CONTACT US.

Q. What are the fees if I sell something?

A. The final value fees are:

£0 - £1,000                     5%        Max fee £50   of which 5% of our final value fee goes to sailing charity 

£1,000 - £1,666.50         3%       Max fee £50   of which 5% of our final value fee goes to sailing charity 

£1,666.50 - £5,000         1%       Max fee £50   of which 5% of our final value fee goes to sailing charity 

£5,000 - £10,000         0.5%       Max fee £50   of which 5% of our final value fee goes to sailing charity 

£10,000 - £20,000      0.75%      Max fee £50   of which 5% of our final value fee goes to sailing charity 

£20,000 - £41,670      0.13%      Max fee £50   of which 5% of our final value fee goes to sailing charity 

£41,670 - £83.325      0.06%      Max fee £50   of which 5% of our final value fee goes to sailing charity 

£83,325  +                  0.03%      (of which 5% of our final value fee goes to sailing charity)

 

 

Q. What are the listing fees?

A. There are no listing fees and we DON'T charge for relisting an item. So you only pay when an item is sold!

You can have some optional extras though.

Listing Extras

To add featured listing (shown on home page)           Free

To make listing bold                                                      25p

To add a sunburst to your listing                                 25p

To highlight your listing                                               25p

To add an extra subtitle to your listing                       Free

First image on listing                                                   Free

Additional images                                                        Free

To add a YouTube video                                              Free

To post a Classified Advert                                         Free

Good 'till Cancelled                                                     Free

 

 

Q. Are there YouTube Help Tours of the site?

 

A.Yes - please follow this link -YouTube

 

Q. How can I recover a lost or forgotten password?

A.Send yourself a password reset via email.

  1. From the sign in page select the Forgot password? link or click here.
  2. Enter your email address associated with your account and click the [Submit] button.
  3. Check your email inbox. If the email does not arrive in your inbox be sure to check your junk mail folder or spam filter.
  4. Click the reset link in that email.
  5. Choose a new password.

 

Q. How do I change my password?

A.You can change your password at any time.

  1. From your logged in account, go to your "My Account" area.
  2. From the left hand menu, select "Account > Password."
  3. Enter your current password.
  4. Choose your new password.
  5. Save your changes by clicking the [Change Password] button.

 

Q. Why am I not receiving any emails?

A.If you are not receiving expected site emails, please check the following:

  1. Check your junk mail folder or spam filter for the missing emails.
  2. Make sure that your email address, in your account settings, is entered correctly.
  3. Verify that your email client, such as Outlook, is not in “offline” mode.
  4. If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.

     If you are still not receiving our emails, please contact us.

 

Q. How do I change the email address tied to my account?

A.You can change your email address by editing your account details within your “My Account” area. After selecting "My Account" (top right on your screen) scroll down the lefthand side to the title "Account" and then clik on "Details". Your email and other account details will come up and you can then edit the relivent information.

 

Q. Why do I get a warning message that my selected username is invalid?

A.Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.

Incorrect: MY Username
Correct: MY-Username
Correct: MY_Username

Or, it says that the username selected is already in use.

Usernames are unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different usename.

 

Q. Why does it say that my email address is already in use?

A. If you get a notice that your email address is already in use when creating an account, which means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.

 

Q. How do I cancel a bid?

A. Open up the item page that you bid on - from there you will be able to click on "Bid History".  On this page mid way up on the right hand side you can click "Audit". This page will enable you to delete a line of bidding you made. Click "Delete" on the bidding line you wish to remove. THIS CAN ONLY BE DONE WHEN THE LISTING IS ACTIVE AND NOT AFTER THE LISTING HAS FINISHED.